Question 1

What should I send for a first project review?

Accepted Answer

Send the part drawing or sketch, material description, target cycle time or daily output, quantity of sets, and any site constraints. Photos or video of the current process help when you are replacing a manual step.

Question 2

Can you review a project from a sample alone?

Accepted Answer

Yes. A physical sample or clear photographs plus the material description is enough to begin a feasibility discussion, although drawings shorten the review.

Question 3

Which formats do you accept for drawings?

Accepted Answer

PDF, DWG/DXF and STEP are commonly used. If you only have another format, mention it in the form and we will confirm what can be opened.

Question 4

Which industries do you work with?

Accepted Answer

The supplied portfolio spans medical roll converting, photovoltaic processing, power grid robotics, food processing, motor components, gear parts, palletizing and welding.

Question 5

Do you build custom equipment?

Accepted Answer

Yes. Custom, OEM and ODM equipment is supported. Mechanism, electrical control, vision and robot integration are scoped around your process.

Question 6

Can you integrate with equipment I already have?

Accepted Answer

In many cases, yes. Share the model and interface details of the existing equipment so the integration scope can be reviewed.

Question 7

Can the equipment carry our branding or interface language?

Accepted Answer

Branding and operator-interface language can be discussed as part of the OEM or ODM scope for the project.

Question 8

Is machine vision available on every equipment type?

Accepted Answer

Vision can be added where the process benefits from inspection or guidance. Feasibility depends on the part, surface and lighting, and is reviewed from samples.

Question 9

Can you run material or sample trials?

Accepted Answer

Material and sample trials are supported. Send representative material so the process can be tried and discussed before equipment is finalised.

Question 10

How do I send samples?

Accepted Answer

Contact us first with a short description of the sample. We will confirm the shipping address and any labelling needed.

Question 11

What do I receive after a trial?

Accepted Answer

You receive the trial observations and a recommended direction for the equipment scope. The format of results is agreed before the trial begins.

Question 12

What is the minimum order quantity?

Accepted Answer

Orders can start from one set.

Question 13

What is a typical lead time?

Accepted Answer

A typical lead time is around 1.5 to 2 months, subject to the confirmed scope. Complex lines or new process development may take longer, and the schedule is stated in the proposal.

Question 14

What affects lead time most?

Accepted Answer

Scope confirmation, the amount of custom mechanism and control work, and how quickly drawings, samples and approvals are returned.

Question 15

How is the equipment prepared for shipping?

Accepted Answer

Delivery packing and shipping terms are agreed per project in the proposal, based on the equipment size and destination.

Question 16

Do you support installation and commissioning?

Accepted Answer

Trial, acceptance and delivery support are part of the collaboration process. The extent of on-site support is defined in the proposal.

Question 17

How do I get a price?

Accepted Answer

Pricing depends on scope, so it is not published. Submit a project review request and the proposal will state the commercial terms.

Start with your part, material and target cycle

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Questions engineers and buyers ask first